Refunds and cancellations

Year Mentorship fit conversations

The complimentary fit conversation is only for people considering the $6,000 Year Mentorship. If you cannot attend, please cancel or reschedule from the link in your confirmation so the time becomes available to someone else.

Clarity Sessions and individual lessons

You may reschedule with at least 24 hours' notice using the link in your confirmation. With less than 24 hours' notice, or for a missed session, the payment is not refundable unless Doug agrees otherwise in writing.

If Doug must cancel, you may choose a reasonable replacement time or a refund for the affected session. If a duplicate charge or technical booking error occurs, email Doug so it can be investigated and corrected.

Six-month coaching plans

The monthly price, initial six-month term, billing cadence, included support and any early-ending terms are confirmed before enrollment in the written coaching agreement. After the initial term, the current offer continues month to month only as disclosed before enrollment.

To stop an eligible future month-to-month renewal, use the cancellation method in your coaching agreement or email Doug before the next billing date. Ending a minimum-term plan early, credits for missed coaching, pauses and any exceptional circumstances are handled under the signed agreement.

The Melodic Pathways Year

The Year begins only after a fit conversation and written enrollment terms. Payment schedule, start date, cancellation rights, pauses and refund treatment are confirmed in that agreement before payment.

Digital resources and merchandise

Digital-resource refund terms are shown before checkout. If a file is defective, inaccessible, materially different from its description or charged twice, contact Doug for support. Merchandise returns and fulfillment are governed by the clearly identified merchandise provider shown at purchase.

How to request help

Email dugvanbev@gmail.com with the purchaser's name, purchase date and a short description of the issue. Do not email a full card number. Doug will acknowledge the request and explain the next step.

This policy does not limit any refund or remedy required by applicable law. The terms of service also apply.